Happiness GuaranteeMarch 19, 2021
When it comes to custom framing your photos and art, your happiness is our guarantee. Thanks to our 100% Happiness Guarantee program, if you don’t love your frame for whatever reason, let us know and we’ll work with you to make it right.
From professionally printing your digital photos to carefully hand cutting and assembling the quality frame mouldings used in your custom frame, our team of master framers will treat your creation with love and respect. So, when your custom photo frame, art frame or printed canvas is delivered to your door, you can rest assured knowing it is going to make you swoon.
Yes, sometimes (and we mean, very rarely) things can go wrong. A courier might be running late, or we haven’t had a strong enough coffee and miss a detail on your order. We are human after all. That’s why we introduced a new policy to ensure you are 100% happy with your order. When your picture frames arrive and if they don’t take your breath away, we want you to let us know so we can fix the issue for you. We will happily remake the frame or offer you your money back when the problem cant be fixed.
Not only is correcting any mistakes just the darn right thing to do, but as a small business, owned and operated in Australia, we live and die by customer recommendations like yours. So we’re not happy unless you are…and hopefully so happy that you want to tell all your friends and family about your beautiful frame ordered from Framer.
So, if you’ve ordered and something isn’t quite right, firstly we are sorry. Secondly, please send us and email at firstname.lastname@example.org along with your order number, brief description and any photos, so we can get started on making things right.