| HOW IT WORKS | |
| HOW IT WORKS | |
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What can I frame? We can print and frame any of your digital photos, so long as they are in jpeg or png format and meet our minimum file requirements. We can also custom frame any flat physical items that you already have printed such as: pre-printed photos, art prints, posters, certificates and kids art. Can you frame objects like jerseys? Right now we don’t offer object framing as part of our standard offering. Please email us at howdy@framer.com.au if you would like to discuss a custom quote. Do you offer multiple mat openings / multi photos in the one frame? Frames with multiple photos or collages are not part of our standard offering, but we can help you out. Just get in touch for a custom quote via howdy@framer.com.au. How do I upload my photo? After you press the 'Start Framing' button on the homepage, you will come to a page where you can choose to Upload a Photo or Mail in a pre-printed item. Select the 'Upload' photo option and a pop up window will appear and you can Drag and Drop your file or locate it on your computer. What file type do you accept? Your photo or digital artwork needs to be a jpeg or png file. If you have another file type and are unsure how to trasnform it into a jpeg, get in touch and we can help you out howdy@framer.com.au. My image rotates when I upload it to your website. What do I do? Some iPhones automatically change photo files to HEIC instead of Jpeg and this will cause your image to rotate when uploaded to our website. This usually happens when your photo is a 'live' photo (one that has movement in it). Converting a Live Photo to a still jpeg photo is actually a really easy process, which can be accomplished in just a few short steps. First, open the photo on your phone, and you will see 'LIVE' written on the top part of the photo. Tap “Edit” in the upper-right corner. Next, tap the 'Live' button (it is on the bottom row and looks like concentric dotted circles), and then press the yellow 'LIVE' button that appears at the top of your photo. Press done. Now your photo is a still jpeg and can be uploaded to our website without rotating. If you are having trouble with this process, please get in touch so we can help - howdy@framer.com.au . |
| PRINTING YOUR DIGITAL FILES | |
| PRINTING YOUR DIGITAL FILES | |
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Can I frame a 'photo of a photo' The print reproduction of a 'photo of a photo' will be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If your file meets our minimum resolution requirements, we will happily print and frame it for you, but keep in mind it will not look as sharp as the typical digital image. Why can't I print my photos any bigger? When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it would look grainy and pixelated.If you want to go up a size, you'll need to upload a larger file. What paper will you print my photos on? We print your digital photos on professional quality, 250gsm satin photographic paper. |
| FRAMES & MATERIALS | |
| FRAMES & MATERIALS | |
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What are your frames made of? Our frames are made with a variety of quality timbers - some have a natural timber finish, whilst others have a smooth veneer like coating over the surface. What does my finished frame include? Your finished frame will include your photo printed onto professional grade photographic paper (if you choose to upload a photo), skillfully mounted onto a quality mat board (if you choose one) and custom framing into a frame profile of your choice. All finished frames are delivered to your door fixed with framers wire or a sawtooth hanger, so they are ready to hang. What is float mounting? Float mounting is a beautiful way to display your artwork, especially pieces with detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, we place your artwork on top of the mat board, giving it the appearance of floating on top. |
| FRAME SIZES | |
| FRAME SIZES | |
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What size frames are available? The final size of your finished frame depends on a few things: The frame you choose, your mat board (if you choose one) and the size of your print. When you design your frame you'll be able to see the final dimensions before placing your order. Photo Print Sizes: We can print your uploaded photos in the following sizes, with your photo's size and resolution determining which print sizes are available to you:
If you are mailing-in a pre-printed item for us to print, the dimensions of your artwork should be matched with one of these standard print sizes (if there is no exact match, choose the next size up). If you're unsure, just get in touch howdy@framer.com.au |
| SHIPPING | |
| SHIPPING | |
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How much do you charge for shipping? We ship Australia-wide for a flat rate of $9.95 for metro areas and $12.95 for regional deliveries. How long will my order take to arrive? For uploaded photos, printing and framing begins as soon as we receive your order. It will take us 2-5 business days to print and frame your piece, plus another 7 -10 business days for delivery The full process takes 10-14 business days depending on your location. If you’re mailing in a pre-printed item, please allow 5-7 business days to receive our pre-paid packaging, 5-7 business days for your art to arrive back at our studio, 2-5 days for custom framing, and 7-10 business days for your finished frame to be delivered to your door. The full process takes around 21-28 business days, depending on your location. You'll receive tracking information via email once your order is complete and on its way. Can I pay for express delivery? If you’re in a rush and need your frame a little faster, please get in touch via howdy@framer.com.au How do I send you my physical artworks? For large prints, posters & artworks we recommend rolling your art, so we will send you a sturdy tube. For things that can’t be rolled like thick card or small items like photographs, we’ll send you a secure flat mail pack to use. Whichever packaging you’ll be using, we’ll include some step-by-step instructions on how to pack up your artwork nice and securely so it doesn’t get damaged on its journey to us. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible then pop into your local Australia Post store, take it to the counter to be scanned, and it will arrive to our studio in 5-7 business days. If you have an un-rollable artwork that is larger than A3 in size (297 x 420mm), please contact us at howdy@framer.com.au for additional transport options. My item is already in a mail tube, can I just send my piece straight to you? You can however we will not be held liable for any loss or damage of items not sent in our packaging. |
| REFUNDS & RETURNS | |
| REFUNDS & RETURNS | |
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What if I want to change my order? If you’ve already placed your order and want to make changes, you’ll need to get in touch with us ASAP via howdy@framer.com.au. If work hasn’t commenced, we will happily help you edit your order. Can I cancel my order? Due to the highly customised nature of our work, all orders are deemed final as soon as they are placed. What is your return policy? We will happily re-do your frame or provide a refund if your frame was made incorrectly or damaged upon arrival. If this has happened to you, we are super sorry! Please contact us asap via howdy@framer.com.au |
| ARTIST PROGRAM | |
| ARTIST PROGRAM | |
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I’m an artist or art seller, can you be my framing partner? We work with a range of artists and photographers! Get in touch to discuss how we can work together via howdy@framer.com.au I’m an interior designer, do you offer a trade discount? Shoot us an email at howdy@framer.com.au and we’ll hook you up with the details. |