Frequently Asked Questions

	HOW IT WORKS
	I just completed my order, what happens next? If you uploaded a digital file for us to print: First up, we’ll print your image on high quality, 250gsm satin photographic paper. Once we’ve triple checked the reproduction quality and are completely satisfied with your print, our custom framing team will hand make your frame to order. Finally, we’ll pack up your frame as snug-as-a-bug-in-a-rug and securely ship it back to you within seven days of ordering. If you are mailing in a pre-printed item: We’ll send you some secure, pre-paid packaging within 7 business days of placing your order. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way. Once your art arrives back at our studio, we’ll carefully unpack it and check all the dimensions. Our custom framing team will then get to work skilfully building your frame to the exact specifications in your order. Once your frame is complete, we’ll pack it up securely and free ship it back to you within 21 days of placing your order. Where do you do your framing? We hand make every order in our studio in sunny/then cold/then hot/then rainy/then windy/then sunny again Melbourne. We are very proud to be 100% Australian owned and operated. Do you have a retail shop? No we live exclusively in the interwebs. Unfortunately, retail stores equal expensive rent, overheads and other pricey bills. We’d rather pass on those savings to you. If you sell artwork, photography, posters or prints and are interested in partnering with us, please get in touch with us via [email protected] What can I frame? We can print and frame any of your digital files that are in jpeg format, meaning you can finally enjoy all of those photos that are wastefully hidden away on your phone, digital cameras and USB sticks! If you need help converting a file into jpeg format, please get in touch with us via [email protected] We can also frame any flat stuff that you already have printed like photographs, posters, certificates and artworks. If they are flat, we can frame them. Can you frame objects like jerseys, baby shoes, memorabilia etc? Right now we don’t offer object framing as part of our standard offering. We’ll happily print and frame your digital files and frame your pre-printed flat items like posters, certificates, photographs and artwork. Please email us at [email protected] if you would like to discuss a special framing arrangement outside our standard offering. Do you offer multiple mat openings / multi photos in the one frame? Framing more than one item in the same frame requires additional time and materials and is not something we offer as a standard right now. Please email us at [email protected] if you would like us to provide a special quote on a custom arrangement like this.

HOW IT WORKS

- I just completed my order, what happens next?
If you uploaded a digital file for us to print:

First up, we’ll print your image on high quality, 250gsm satin photographic paper. Once we’ve triple checked the reproduction quality and are completely satisfied with your print, our custom framing team will hand make your frame to order. Finally, we’ll pack up your frame as snug-as-a-bug-in-a-rug and securely ship it back to you within seven days of ordering.

If you are mailing in a pre-printed item:

We’ll send you some secure, pre-paid packaging within 7 business days of placing your order. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way.

Once your art arrives back at our studio, we’ll carefully unpack it and check all the dimensions. Our custom framing team will then get to work skilfully building your frame to the exact specifications in your order. Once your frame is complete, we’ll pack it up securely and free ship it back to you within 21 days of placing your order.
- Where do you do your framing?
We hand make every order in our studio in sunny/then cold/then hot/then rainy/then windy/then sunny again Melbourne. We are very proud to be 100% Australian owned and operated.
- Do you have a retail shop?
No we live exclusively in the interwebs. Unfortunately, retail stores equal expensive rent, overheads and other pricey bills. We’d rather pass on those savings to you. If you sell artwork, photography, posters or prints and are interested in partnering with us, please get in touch with us via [email protected]
- What can I frame?
We can print and frame any of your digital files that are in jpeg format, meaning you can finally enjoy all of those photos that are wastefully hidden away on your phone, digital cameras and USB sticks! If you need help converting a file into jpeg format, please get in touch with us via [email protected] We can also frame any flat stuff that you already have printed like photographs, posters, certificates and artworks. If they are flat, we can frame them.
- Can you frame objects like jerseys, baby shoes, memorabilia etc?
Right now we don’t offer object framing as part of our standard offering. We’ll happily print and frame your digital files and frame your pre-printed flat items like posters, certificates, photographs and artwork. Please email us at [email protected] if you would like to discuss a special framing arrangement outside our standard offering.
- Do you offer multiple mat openings / multi photos in the one frame?
Framing more than one item in the same frame requires additional time and materials and is not something we offer as a standard right now. Please email us at [email protected] if you would like us to provide a special quote on a custom arrangement like this.

	PRINTING YOUR DIGITAL FILES
	What type of file can I upload for printing? All photos and files must be uploaded as .jpeg files. Any vector art (for example typographic prints that are non-resolution based) should also be uploaded as a .jpeg file. Our minimum print resolution is 300 dpi. But don’t worry if you don’t know what your file’s dpi is (or even what dpi means!), we automatically check this when you upload your file and will only display the sizes we can print it at. If you don't see the size you want, it means the resolution of your file is not high enough. Can I upload and print a 'photo of a photo' We understand how cool grandmas vintage photos can look when you post them on Instagram. But please keep in mind that the print reproduction of a 'photo of a photo' is always going to be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If you do want to do this, our minimum print resolution of 300 dpi will still apply, and we will not be held liable if the image doesn't look as sharp and crisp as your typical digital photograph once printed. How do I get my photos from my phone/computer/camera? If you want to print and frame a photo stored on your phone, the easiest way is to use our website on your mobile phone. When you choose to upload a digital file, you will be prompted to select a photo from your phone's gallery. If you want to print and frame a photo stored on your computer or camera, it is best to use Framer on your computer. When you choose to upload a digital file, you will be prompted to select a file from your computer. Simply locate the file on your computer or connected camera drive and select the photo you'd like to frame. Can I print my Instagram photos? You sure can, and it's really easy! After you select 'Start Framing', you will be asked to tell us what you want to frame. Select 'Instagram' and then you will see an Authorisation Request pop-up from Instagram. Check that your correct username is referenced and then select 'Authorise' to allow us to display your Instagram photos - we will never store or re-use your Instagram photos, this Authorisation simply allows you to view and select with Insta snaps you want to frame. Your Instagram feed will appear and you can select which photo you want to print and frame by clicking on the image. Once you've selected your photo you can choose to apply a filter, or not. After this, you will be asked to choose a frame size. When printing Instagram photos, there is only one size available for you to print and frame it - 130mm x 130mm. This is due to the resolution of Instagram images. If you'd like a bigger print, you'll need to find and upload the original image from your phone as a digital file (instead of connecting via Instagram). Next, select your favourite frame and mat board, then simply review and place your order. Easy peasy, lemon squeezy. Why can't I print my photos any bigger? When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it wouldn’t meet our print reproduction standards. What paper will you print my photos on? We print your digital photos on high quality, 250gsm satin photographic paper.

PRINTING YOUR DIGITAL FILES

What type of file can I upload for printing?

All photos and files must be uploaded as .jpeg files. Any vector art (for example typographic prints that are non-resolution based) should also be uploaded as a .jpeg file. Our minimum print resolution is 300 dpi. But don’t worry if you don’t know what your file’s dpi is (or even what dpi means!), we automatically check this when you upload your file and will only display the sizes we can print it at. If you don't see the size you want, it means the resolution of your file is not high enough.

Can I upload and print a 'photo of a photo'

We understand how cool grandmas vintage photos can look when you post them on Instagram. But please keep in mind that the print reproduction of a 'photo of a photo' is always going to be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If you do want to do this, our minimum print resolution of 300 dpi will still apply, and we will not be held liable if the image doesn't look as sharp and crisp as your typical digital photograph once printed.

How do I get my photos from my phone/computer/camera?

If you want to print and frame a photo stored on your phone, the easiest way is to use our website on your mobile phone. When you choose to upload a digital file, you will be prompted to select a photo from your phone's gallery. If you want to print and frame a photo stored on your computer or camera, it is best to use Framer on your computer. When you choose to upload a digital file, you will be prompted to select a file from your computer. Simply locate the file on your computer or connected camera drive and select the photo you'd like to frame.

Can I print my Instagram photos?

You sure can, and it's really easy! After you select 'Start Framing', you will be asked to tell us what you want to frame. Select 'Instagram' and then you will see an Authorisation Request pop-up from Instagram. Check that your correct username is referenced and then select 'Authorise' to allow us to display your Instagram photos - we will never store or re-use your Instagram photos, this Authorisation simply allows you to view and select with Insta snaps you want to frame. Your Instagram feed will appear and you can select which photo you want to print and frame by clicking on the image. Once you've selected your photo you can choose to apply a filter, or not. After this, you will be asked to choose a frame size. When printing Instagram photos, there is only one size available for you to print and frame it - 130mm x 130mm. This is due to the resolution of Instagram images. If you'd like a bigger print, you'll need to find and upload the original image from your phone as a digital file (instead of connecting via Instagram). Next, select your favourite frame and mat board, then simply review and place your order. Easy peasy, lemon squeezy.

Why can't I print my photos any bigger?

When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it wouldn’t meet our print reproduction standards.

What paper will you print my photos on?

We print your digital photos on high quality, 250gsm satin photographic paper.

	FRAMES & MATERIALS
	Where are your frames made? All of our frames are handcrafted to order in our Melbourne studio. What are your frames made of? Our frames are all made from wood - some have a natural timber finished, whilst others have a smooth veneer like coating over the timber. You can check out the images and descriptions of each individual frame > here Why don’t you offer more frame styles? Our design team have handpicked a stylish collection of frames for the modern Australian home. New styles are added on a regular basis. What does my finished frame include? Your finished frame will include your image/artwork skilfully mounted onto a quality mat board and placed inside the frame of your choice. All finished frames are fixed with framers wire or a sawtooth hanger, so they are easy-peasy to hang. Will I be able to hang my frame? You sure will. All of our frames come fitted with hanging wire or a sawtooth hanger, depending on the size and style of frame. Plus some of our wider profile frames can stand independently, especially in our smaller sizes. If you need help, check out our 'How to' guide on the blog > here. Will I be able to change the pictures in my frame? Each of our frames is handcrafted to order and professionally aligned inside and sealed with backing paper. This is to ensure the schmickest possible look for your photos and art - just like you'd expect from a frame shop on the high street. We strongly advise against opening the frame and changing the artwork. Do you offer collages? At this point in time, we only offer single opening frames. But if you have a digital collage saved on your phone or computer from an Instagram app like Layout (or similar), you can upload this file for us to print and frame. What is a mat board? Mat board is the cardboard-like material, which sits between your frame and your photography/artwork. What kind of mat board do you use? Our mat boards are all pH neutral and have a white core. In regular human speak, this just means they are quality and look nice and thick. Which mat do you recommend for my art? We offer white, off-white and black mat boards as these look the best with most artworks. Which colour you choose depends on the colour of the artwork, your frame and the overall ‘look’ you are going for. If you’re unsure, get in touch with us and we’d be happy to offer some advice based on your artwork. What if I want a different coloured mat board? We’ve all had that haircut. The ‘edgy’ one that sounds good on paper but leaves you hiding away under hats for the next six months. Well, choosing a blue mat board is kinda the same. It sounds good in theory, but trust us, it doesn't look good. Coloured mat board not only limits where you can hang your framed art, but they can also fight with the art itself. Whilst a neutral colour like white, cream or black (for darker prints) will isolate the image from the frame and allow the art to shine. As smart we think we are, we actually didn't come up with this concept, it has been standard in the art world for yonks. What will be the dimensions of my mat board? During the ordering process, you have the option to choose your mat colour and size. The mat options available are: No mat board Slim – 50mm mat board border around your art/photo Wide – 100mm mat board border around your art/photo Float mount – Float mounted a white mat board with a 50mm border To avoid any awkward peekaboo gaps, the mat board will overlap your art by a maximum of 3mm on each side. If you have specific mat board dimensions in mind, please get in touch and we can provide a quote. If you’ve already placed your order shoot us an email and we’ll do our best to help you out – provided we haven’t started already of course! How is my piece mounted? Mounting depends on the size and the condition of your artwork. When your artwork arrives, our framing team will carefully inspect it and decide which method is most appropriate. Here are the most standard ways we mount: Hinge mounting – Small and medium-sized numbered prints and certificates will be hinge mounted on pH neutral foam board with framers tape. Float mounting – If you’ve ordered a float mount we will adhere your artwork to a pH neutral foam core back using framers tape. Our master framing team will select the method that will work best with the paper type and thickness of your artwork. Dry-mounting – Most large pieces and pieces that won't easily lay flat will be dry-mounted onto pH neutral foam board. Dry mounting is irreversible, but it is a safe and reliable way to ensure your piece does not appear rippled inside your frame over time. If you have specific requests regarding mounting, please contact us via [email protected] Do you offer float mounting? We sure do, and we think it looks ahhhmazing. Because of the extra work involved, we charge an extra $15 for float mounting onto white mat board – all you need to do is select this option on the Review and Customise page. What is float mounting? Float mounting is a beautiful way to display your artwork. As the name suggests your piece will appear like it is floating above the mat board, making it a great way to show off detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, your artwork will be attached on top of the mat with a 50mm border. What acrylic do you use? We use high-quality acrylic plexiglass because it is lightweight and shatter-resistant for your walls. Why don’t you use glass? Great question amigo! We use acrylic in all of our frames. Yes, it’s slightly more expensive than glass, but it offers so many more benefits. It’s beautifully clear (regular glass has a green tint), super light for your walls and much less likely to shatter. Plus because we are shipping your framed art, we felt the safest option was to include acrylic as standard on all pieces.

FRAMES & MATERIALS

Where are your frames made?

All of our frames are handcrafted to order in our Melbourne studio.

What are your frames made of?

Our frames are all made from wood - some have a natural timber finished, whilst others have a smooth veneer like coating over the timber. You can check out the images and descriptions of each individual frame > here

Why don’t you offer more frame styles?

Our design team have handpicked a stylish collection of frames for the modern Australian home. New styles are added on a regular basis.

What does my finished frame include?

Your finished frame will include your image/artwork skilfully mounted onto a quality mat board and placed inside the frame of your choice. All finished frames are fixed with framers wire or a sawtooth hanger, so they are easy-peasy to hang.

Will I be able to hang my frame?

You sure will. All of our frames come fitted with hanging wire or a sawtooth hanger, depending on the size and style of frame. Plus some of our wider profile frames can stand independently, especially in our smaller sizes. If you need help, check out our 'How to' guide on the blog > here.

Will I be able to change the pictures in my frame?

Each of our frames is handcrafted to order and professionally aligned inside and sealed with backing paper. This is to ensure the schmickest possible look for your photos and art - just like you'd expect from a frame shop on the high street. We strongly advise against opening the frame and changing the artwork.

Do you offer collages?

At this point in time, we only offer single opening frames. But if you have a digital collage saved on your phone or computer from an Instagram app like Layout (or similar), you can upload this file for us to print and frame.

What is a mat board?

Mat board is the cardboard-like material, which sits between your frame and your photography/artwork.

What kind of mat board do you use?

Our mat boards are all pH neutral and have a white core. In regular human speak, this just means they are quality and look nice and thick.

Which mat do you recommend for my art?

We offer white, off-white and black mat boards as these look the best with most artworks. Which colour you choose depends on the colour of the artwork, your frame and the overall ‘look’ you are going for. If you’re unsure, get in touch with us and we’d be happy to offer some advice based on your artwork.

What if I want a different coloured mat board?

We’ve all had that haircut. The ‘edgy’ one that sounds good on paper but leaves you hiding away under hats for the next six months. Well, choosing a blue mat board is kinda the same. It sounds good in theory, but trust us, it doesn't look good. Coloured mat board not only limits where you can hang your framed art, but they can also fight with the art itself. Whilst a neutral colour like white, cream or black (for darker prints) will isolate the image from the frame and allow the art to shine. As smart we think we are, we actually didn't come up with this concept, it has been standard in the art world for yonks.

What will be the dimensions of my mat board?

During the ordering process, you have the option to choose your mat colour and size. The mat options available are:

No mat board
Slim – 50mm mat board border around your art/photo
Wide – 100mm mat board border around your art/photo
Float mount – Float mounted a white mat board with a 50mm border

To avoid any awkward peekaboo gaps, the mat board will overlap your art by a maximum of 3mm on each side. If you have specific mat board dimensions in mind, please get in touch and we can provide a quote. If you’ve already placed your order shoot us an email and we’ll do our best to help you out – provided we haven’t started already of course!

How is my piece mounted?

Mounting depends on the size and the condition of your artwork. When your artwork arrives, our framing team will carefully inspect it and decide which method is most appropriate.

Here are the most standard ways we mount:

Hinge mounting – Small and medium-sized numbered prints and certificates will be hinge mounted on pH neutral foam board with framers tape.

Float mounting – If you’ve ordered a float mount we will adhere your artwork to a pH neutral foam core back using framers tape. Our master framing team will select the method that will work best with the paper type and thickness of your artwork.

Dry-mounting – Most large pieces and pieces that won't easily lay flat will be dry-mounted onto pH neutral foam board. Dry mounting is irreversible, but it is a safe and reliable way to ensure your piece does not appear rippled inside your frame over time.

If you have specific requests regarding mounting, please contact us via [email protected]

Do you offer float mounting?

We sure do, and we think it looks ahhhmazing. Because of the extra work involved, we charge an extra $15 for float mounting onto white mat board – all you need to do is select this option on the Review and Customise page.

What is float mounting?

Float mounting is a beautiful way to display your artwork. As the name suggests your piece will appear like it is floating above the mat board, making it a great way to show off detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, your artwork will be attached on top of the mat with a 50mm border.

What acrylic do you use?

We use high-quality acrylic plexiglass because it is lightweight and shatter-resistant for your walls.

Why don’t you use glass?

Great question amigo! We use acrylic in all of our frames. Yes, it’s slightly more expensive than glass, but it offers so many more benefits. It’s beautifully clear (regular glass has a green tint), super light for your walls and much less likely to shatter. Plus because we are shipping your framed art, we felt the safest option was to include acrylic as standard on all pieces.

	FRAME SIZES
	What size are your frames? The final size of your finsihed frame depends on a few things: the style of frame you choose, your mat board and the size of your print. When you design your frame, we will add the dimensions together and give you a final frame size for you to review. Print Sizes: Below are the standard artwork sizes we can frame. If you are uploading a digital file, we will print your image at one of these sizes, as per the size you have selected in your order. If you want to print a larger image, you will need to upload a larger file. If you are mailing-in a pre-printed item for us to print, the dimensions of your artwork must be an exact match with one of these standard print sizes - carefully measure from the outer most edges (width and height) of your print. If you have a pre-printed item that does not match one of our standard sizes, please contact us for a custom quote. Instagram: 130 x 130mm X Small Rectangle (A5): 148 x 210mm X Small Square: 200 x 200mm Small Rectangle (A4): 210 x 297mm Small Square: 300 x 300mm Medium Rectangle (A3): 297 x 420mm Medium Square: 400 x 400mm Large Rectangle (A2): 420 x 594mm Large Square: 600 x 600cm X Large Rectangle (A1): 594 x 840mm X Large Square: 900 x 900mm. Frame Widths: The width of each frame style varies, however as an average, most of our frames are around 20mm wide. Mat Boards: You have the option of four mat board sizes: No mat board, Slim (50mm), Wide (100mm) and Float Mount (50mm).

FRAME SIZES

	PACKAGING & SHIPPING
	How long will my order take to arrive? This depends on how you sent us your piece in the first place, and where we are sending your finished frame once complete. For uploaded digital files, printing and framing begins as soon as we receive your order. It will take us 2 business days to print and frame your piece, plus another 5-7 business days for your finished frame to be delivered to your door. The full process takes 7-10 business days depending on your location. If you’re mailing in a pre-printed item, please allow 7 business days to receive our pre-paid packaging, 7 business days for your art to arrive back at our studio, 2-3 days for custom framing, and 7 business days for your finished frame to be delivered to your door. The full process takes around 21 business days, depending on your location. You'll receive tracking information via email once your order is complete and on it's way. Can I pay for express delivery? If you’re in a rush and need your frame a little faster, please get in touch via [email protected] for a quote as additional charges may apply. How do I send you my physical items? During the order process we asked you to nominate what type of printed item we are framing for you – poster, photograph, certificate or artwork. You also told us the size of your piece. These weren’t just random questions, they allow us to determine what packaging we need to send you so you can safely return your item to us. For large prints, posters, artworks and certifications we recommend rolling your art, so we will send you a sturdy tube. For things that can’t be rolled like thick card or small items like photographs, we’ll send you a secure flat mail pack to use. Whichever packaging you’ll be using, we’ll include some step-by-step instructions on how to pack up your artwork nice and securely so it doesn’t get damaged on its journey to us. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way. Once you've mailed your artwork, please allow 2-5 business days for it to return to our studio. If you have an un-rollable piece larger than A3 in size (297 x 420mm), please contact us at [email protected] to discuss how best to get it to us. It may or may not involve Falkor from the Never Ending Story. Additional charges may apply. Where do you ship to? We ship Australia-wide for a flat rate of $4.95 for digital upload orders and $9.95 for mail-in orders (mail-in orders have a higher shipping rate as they require two trips in the post). If you'd like to send a frame as a gift to someone overseas, please get in touch via [email protected] including your destination shipping address so we can give you a quote. My item is already in a mail tube, can I just send my piece straight to you? Please use the packaging we provide so we can be confident of the quality and ability to protect your artwork whilst in transit. Unfortunately we will not be held liable for any loss or damage of any items sent using non-Framer packaging, or items that have not been packed as per our packing instructions. So best to use our packaging to be safe! I’m mailing in my item, how do I pack it so it doesn’t get damaged? No one likes dog-ears, well, maybe dogs do, and their owners, and general lovers of dogs, but not on artwork. If your mailing in items, we’ll send you specialist packaging (based on the type and size of the item you’re sending us), which includes detailed instructions on how to pack it tightly to ensure your item arrives safe and sound to us, sans doggy ears. If you still have questions after reading the instructions, get it touch with us via [email protected] How will you package my framed artwork? We care about your art as much as you do, so we’ve invested in the best packaging materials to ensure it arrives safe and sound. Your frame will be shrink wrapped to prevent scratches, bubble wrapped and placed snuggly inside a sturdy cardboard box. We’ll also include all the relevant bits and bobs you need to hang it. Can I send a frame as a gift? Yes you can…you generous and thoughtful human, you! Just enter the lucky recipient’s details in the shipping address field. Please email us if you'd like to include a special note. Why do shipping prices differ? We ship Australia-wide for a flat rate of $4.95 for digital upload orders and $9.95 for mail-in orders. The reason we charge a little more for mail-in orders is to cover your art's two trips in the post - one when you send it to us and a second when we send back your piece framed, finished and ready to hang.

PACKAGING & SHIPPING

How long will my order take to arrive?

This depends on how you sent us your piece in the first place, and where we are sending your finished frame once complete.

For uploaded digital files, printing and framing begins as soon as we receive your order. It will take us 2 business days to print and frame your piece, plus another 5-7 business days for your finished frame to be delivered to your door. The full process takes 7-10 business days depending on your location.

If you’re mailing in a pre-printed item, please allow 7 business days to receive our pre-paid packaging, 7 business days for your art to arrive back at our studio, 2-3 days for custom framing, and 7 business days for your finished frame to be delivered to your door. The full process takes around 21 business days, depending on your location.

You'll receive tracking information via email once your order is complete and on it's way.

Can I pay for express delivery?

If you’re in a rush and need your frame a little faster, please get in touch via [email protected] for a quote as additional charges may apply.

How do I send you my physical items?

During the order process we asked you to nominate what type of printed item we are framing for you – poster, photograph, certificate or artwork. You also told us the size of your piece. These weren’t just random questions, they allow us to determine what packaging we need to send you so you can safely return your item to us.

For large prints, posters, artworks and certifications we recommend rolling your art, so we will send you a sturdy tube. For things that can’t be rolled like thick card or small items like photographs, we’ll send you a secure flat mail pack to use. Whichever packaging you’ll be using, we’ll include some step-by-step instructions on how to pack up your artwork nice and securely so it doesn’t get damaged on its journey to us. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way. Once you've mailed your artwork, please allow 2-5 business days for it to return to our studio.

If you have an un-rollable piece larger than A3 in size (297 x 420mm), please contact us at [email protected] to discuss how best to get it to us. It may or may not involve Falkor from the Never Ending Story. Additional charges may apply.

Where do you ship to?

We ship Australia-wide for a flat rate of $4.95 for digital upload orders and $9.95 for mail-in orders (mail-in orders have a higher shipping rate as they require two trips in the post). If you'd like to send a frame as a gift to someone overseas, please get in touch via [email protected] including your destination shipping address so we can give you a quote.

My item is already in a mail tube, can I just send my piece straight to you?

Please use the packaging we provide so we can be confident of the quality and ability to protect your artwork whilst in transit. Unfortunately we will not be held liable for any loss or damage of any items sent using non-Framer packaging, or items that have not been packed as per our packing instructions. So best to use our packaging to be safe!

I’m mailing in my item, how do I pack it so it doesn’t get damaged?

No one likes dog-ears, well, maybe dogs do, and their owners, and general lovers of dogs, but not on artwork. If your mailing in items, we’ll send you specialist packaging (based on the type and size of the item you’re sending us), which includes detailed instructions on how to pack it tightly to ensure your item arrives safe and sound to us, sans doggy ears. If you still have questions after reading the instructions, get it touch with us via [email protected]

How will you package my framed artwork?

We care about your art as much as you do, so we’ve invested in the best packaging materials to ensure it arrives safe and sound. Your frame will be shrink wrapped to prevent scratches, bubble wrapped and placed snuggly inside a sturdy cardboard box. We’ll also include all the relevant bits and bobs you need to hang it.

Can I send a frame as a gift?

Yes you can…you generous and thoughtful human, you! Just enter the lucky recipient’s details in the shipping address field. Please email us if you'd like to include a special note.

Why do shipping prices differ?

We ship Australia-wide for a flat rate of $4.95 for digital upload orders and $9.95 for mail-in orders. The reason we charge a little more for mail-in orders is to cover your art's two trips in the post - one when you send it to us and a second when we send back your piece framed, finished and ready to hang.

	REFUNDS & RETURNS
	What if I want to change my order? If you’ve already placed your order and want to make changes to it, you’ll need to get in touch with us quick-sticks via [email protected] If work hasn’t commenced, we will happily help you switch things up – just remember there may be additional costs payable if you go up in size or add a different mat board. But if work has already commenced, we won't be able to change your order unfortunately. What if I want to cancel my order? All orders are final (insert serious,grown-up voice). No, but seriously, the chances are we’ve already started making your bespoke frame, so we are unable to cancel your order and provide a refund, unfortunately. The only exception is if you are mailing in your art and haven’t yet sent it. If this is the case for you, please contact us via [email protected] and we can make a partial refund less a 15% processing fee. What is your return policy? When we make your frame it is handmade specifically for your artwork. This makes it pretty special indeed, but it also means that it won't work with anyone else’s artwork. As a result, all orders are deemed final as soon as they are placed. Of course, we will happily accept exchanges or provide a refund if your frame was made incorrectly or damaged upon arrival. If this has happened to you, we are super sorry! Please contact us immediately via [email protected] After 7 days of receiving your order, we’ll assume you are happy with your frame and at this point we will no longer offer a refund or exchange. What if my frame arrives damaged? If your frame was made incorrectly or was damaged in transit, we are super sorry. Please contact us immediately via [email protected] with your name, order number and some pictures of the damage so we can arrange a replacement for you. After 7 days of receiving your order, we’ll assume you are happy with your frame and at this point, we will no longer offer a refund or exchange.

REFUNDS & RETURNS

What if I want to change my order?

If you’ve already placed your order and want to make changes to it, you’ll need to get in touch with us quick-sticks via [email protected] If work hasn’t commenced, we will happily help you switch things up – just remember there may be additional costs payable if you go up in size or add a different mat board. But if work has already commenced, we won't be able to change your order unfortunately.

What if I want to cancel my order?

All orders are final (insert serious,grown-up voice). No, but seriously, the chances are we’ve already started making your bespoke frame, so we are unable to cancel your order and provide a refund, unfortunately. The only exception is if you are mailing in your art and haven’t yet sent it. If this is the case for you, please contact us via [email protected] and we can make a partial refund less a 15% processing fee.

What is your return policy?

When we make your frame it is handmade specifically for your artwork. This makes it pretty special indeed, but it also means that it won't work with anyone else’s artwork. As a result, all orders are deemed final as soon as they are placed.

Of course, we will happily accept exchanges or provide a refund if your frame was made incorrectly or damaged upon arrival. If this has happened to you, we are super sorry! Please contact us immediately via [email protected] After 7 days of receiving your order, we’ll assume you are happy with your frame and at this point we will no longer offer a refund or exchange.

What if my frame arrives damaged?

If your frame was made incorrectly or was damaged in transit, we are super sorry. Please contact us immediately via [email protected] with your name, order number and some pictures of the damage so we can arrange a replacement for you. After 7 days of receiving your order, we’ll assume you are happy with your frame and at this point, we will no longer offer a refund or exchange.

	ARTISTS & PARTNERS
	I’m an artist or art seller, can you be my framing partner? It’d be our honour to frame your work for resale. We can also work with you on bigger projects like an art exhibitions, charity art auctions, gallery shows, corporate stuff or furnishing a new space. Don’t be shy, say hello and tell us what you’ve got in mind [email protected] I’m an interior designer, do you offer a trade discount? Shoot us an email at [email protected] and we’ll hook you up with the details. I love the framed art you show on your site, can I purchase them? The artwork you see on our website is not for sale ☹ It’s been put there to inspire your creativity and show you what your final frame will look like. We are passionate about supporting Australian-based artists, and promoting their work. We’ve worked with each of these artists individually to get their work on our site, so we’d happily give you the details of the piece you are crushing on and you can buy it direct from the talented artist.

ARTISTS & PARTNERS

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