|HOW IT WORKS|
|HOW IT WORKS|
What can I frame?
We can print and frame any of your digital photos, so long as they are in jpeg or png format and meet our minimum file requirements. We can also custom frame any flat physical items that you already have printed such as: pre-printed photos, art prints, posters, certificates and kids art.
Can you frame objects like jerseys?
Right now we don’t offer object framing as part of our standard offering. Please email us at email@example.com if you would like to discuss a custom quote.
Do you offer multiple mat openings / multi photos in the one frame?
Yes! We have two popular layouts available right now in our shop section - a two photo collage frame and a three photo collage frame. Simply purchase the layout and frame colour you like and we'll be in touch to get your photos and discuss photo order. Or if you have something specific in mind (e.g more photos, or a different layout style), get in touch for a custom quote via firstname.lastname@example.org.
How do I upload my photo?
After you press the 'Start Framing' button on the homepage, you will come to a page where you can choose to Upload a Photo or Mail in a pre-printed item. Select the 'Upload' photo option and a pop up window will appear and you can Drag and Drop your file or locate it on your computer.
What file type do you accept?
Your photo or digital artwork needs to be a jpeg or png file. If you have another file type and are unsure how to transform it into a jpeg, get in touch and we can help you out email@example.com.
My image rotates when I upload it to your website. What do I do?
Some iPhones automatically change photo files to HEIC instead of Jpeg and this will cause your image to rotate when uploaded to our website. This usually happens when your photo is a 'live' photo (one that has movement in it). Converting a Live Photo to a still jpeg photo is actually a really easy process, which can be accomplished in just a few short steps. First, open the photo on your phone, and you will see 'LIVE' written on the top part of the photo. Tap “Edit” in the upper-right corner. Next, tap the 'Live' button (it is on the bottom row and looks like concentric dotted circles), and then press the yellow 'LIVE' button that appears at the top of your photo. Press done. Now your photo is a still jpeg and can be uploaded to our website without rotating. You can also find the file on your computer and save a copy or export as a jpeg. If you are having trouble with this process, please get in touch so we can help - firstname.lastname@example.org .
|PRINTING YOUR DIGITAL FILES|
|PRINTING YOUR DIGITAL FILES|
Can I frame a 'photo of a photo'
The print reproduction of a 'photo of a photo' will be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If your file meets our minimum resolution requirements, we will happily print and frame it for you, but keep in mind it will not look as sharp as the typical digital image.
Why can't I print my photos any bigger?
When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it would look grainy and pixelated.If you want to go up a size, you'll need to upload a larger file.
What paper will you print my photos on?
For printing, as our standard we print onto 250gsm satin photographic paper which is fine art quality and FSC certified. As standard, we also use conservation quality backing paper, archival quality inks and acrylic plexiglass.
Do you offer archival quality paper?
Our standard paper is not fine art archival (commonly referred to as Giclee print), as this would need to be printed on cotton or alpha cellulose papers, and an archival quality mat board would need to be made from pure natural paper or have no added chemicals. We can do this, but there are MOQ and the price is more expensive as we need to change the printer roll over during the day. We can also offer conservation grade framing tape, internal buffer papers etc if required. Get in touch to discuss your requirements.
|FRAMES & MATERIALS|
|FRAMES & MATERIALS|
What are your frames made of?
Our frames are made with a variety of quality timbers - some have a natural timber finish, whilst others have a smooth veneer like coating over the surface.
What does my finished frame include?
Your finished frame will include your photo printed onto professional grade photographic paper (if you choose to upload a photo), skillfully mounted onto a quality mat board (if you choose one) and custom framing into a frame profile of your choice. All finished frames are delivered to your door fixed with framers wire or a sawtooth hanger, so they are ready to hang.
What glazing do you use?
We use acrylic plexiglass because it is shatterproof for transport and lightweight for hanging on your walls (glass can be heavy and require special bracing and additional wall. It has 40% UV protection. You can learn more about the benefits of framing with acrylic here. We can also offer non-reflective acrylic with 66% UV protection and non-reflective conservation acrylic with 98% UV protection. We also have conversation clear glass (2.5mm 99% UV protection). These non-standard options would have higher costs than quote on our website. Get in touch with the specifics you want and we will provide a quote.
What is a mat board and which type do you use?
Mat boards are a great addition to your custom frame. They not only create a chic more 'complete' look, they also draw the eye into your photo and even help protect your photos and art by keeping them secure and protected inside the frame. When designing your frame on our framing website, you will have the option to add a slim mat board (5cm wide) or a wide matboard (10cm wide) around your photo and art. The mat boards are available in white and black. If in doubt we recommend choosing a white mat board as it goes with everything and looks very classy. Black matboards should typically be reserved for occasions when you are framing a black artwork or print and using a dark frame and wanting a very dark look.
What is float mounting?
Float mounting is a beautiful way to display your artwork, especially pieces with detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, we place your artwork on top of the mat board, giving it the appearance of floating on top.
What size frames are available?
The final size of your finished frame depends on a few things: The frame you choose, your mat board (if you choose one) and the size of your print. When you design your frame you'll be able to see the final dimensions before placing your order.
Photo Print Sizes:
We can print your uploaded photos in the following sizes, with your photo's size and resolution determining which print sizes are available to you:
If you are mailing-in a pre-printed item for us to print, the dimensions of your artwork should be matched with one of these standard print sizes (if there is no exact match, choose the next size up). If you're unsure, just get in touch email@example.com
How much do you charge for shipping?
We ship Australia-wide for a flat rate of $9.95 for metro areas and $12.95 for regional deliveries.
How long will my order take to arrive?
For uploaded photos, printing and framing begins as soon as we receive your order. It will take us 2-5 business days to print and frame your piece, plus another 7 -10 business days for delivery The full process takes 10-14 business days depending on your location. If you’re mailing in a pre-printed item, please allow 5-7 business days for your art to arrive at our studio once you've sent it. Then add another 2-5 days for custom framing, and 3-5 business days for your finished frame to be delivered to your door. The full process takes around 14-21 business days, depending on your location. You'll receive tracking information via email once your order is complete and on its way.
Can I pay for express delivery?
If you’re in a rush and need your frame a little faster, please get in touch via firstname.lastname@example.org
How do I send you my physical artworks?
For large prints, posters & artworks we recommend rolling your art, so it's best to use a sturdy tube, stuffing some tissue at each end to protect the edges of your artwork. For things that can’t be rolled like thick card or small items like photographs, use a secure flat mail pack, making sure you pop your print between two pieces of cardboard for extra protection. Please address the artwork to either our Melbourne or Coffs Harbour studio, we will be in touch to confirm which address to use.
If you have an un-rollable artwork that is larger than A3 in size (297 x 420mm), please contact us at email@example.com for additional transport options.
|REFUNDS & RETURNS|
|REFUNDS & RETURNS|
What if I want to change my order?
If you’ve already placed your order and want to make changes, you’ll need to get in touch with us ASAP via firstname.lastname@example.org. If work hasn’t commenced, we will happily help you edit your order.
Can I cancel my order?
Due to the highly customised nature of our work, all orders are deemed final as soon as they are placed.
What is your return policy?
We will happily re-do your frame or provide a refund if your frame was made incorrectly or damaged upon arrival. If this has happened to you, we are super sorry! Please contact us asap via email@example.com
I’m an artist or art seller, can you be my framing partner?
We work with a range of artists and photographers! Get in touch to discuss how we can work together via firstname.lastname@example.org
I’m an interior designer, do you offer a trade discount?
Shoot us an email at email@example.com and we’ll hook you up with the details.