Frequently Asked Questions

	HOW IT WORKS
	What can I frame? We can print and frame any of your digital photos, so long as they are in jpeg format and meet our minimum file requirements. Popular photos to frame include: - Engagement Photos - Wedding Photos - Pregnancy Photos - Baby Photos - Family Portaits - Travel Photos - Instagram Photos - Pet Photos - Digital Art Prints (printable art) - Corporate Photos We can also custom frame any flat physical items that you already have printed. Such as: - Pre-Printed Photographs - Art Prints - Posters - Certificates - Kids Art Can you frame objects like jerseys? Right now we don’t offer object framing as part of our standard offering. Please email us at [email protected] if you would like to discuss a custom quote. Do you offer multiple mat openings / multi photos in the one frame? Not at this stage. Framing more than one item in the same frame requires additional time and materials and is not something we offer as a standard right now. Where do you do your framing? We hand make every frame in our Melbourne studio. We are very proud to be 100% Australian owned and operated.

HOW IT WORKS

	PRINTING YOUR DIGITAL FILES
	What type of file can I upload for printing? All digital photos and files must be uploaded as a jpeg. Any vector art (for example typographic prints that are non-resolution based) should also be uploaded as a jpeg file. Can I frame a 'photo of a photo' The print reproduction of a 'photo of a photo' will be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If your file meets our minimum reslution requiremenst, we will happily print and frame it for you, but keep in mind it will not look as sharp as the typical digital image. How do I upload my photos? If you want to frame a photo stored on your phone, the easiest way is to use our website on your mobile phone. Once you click 'Start Framing', you will be prompted to select a photo from your phone's photo album, or connect straight to your Instagram feed. If you want to frame a photo stored on your computer or camera, it is best to use our website from your computer so you can drag and drop your file with ease. Can your print and frame my Instagram photos? We sure can! Instagram frames are one of our most popular orders. After you click 'Start Framing' on our website, choose to upload a photo from Instagram and (after quickly logging into your accout), your Instagram feed will appear so you can select which photo you want to print and frame. Your Instagram photo will be printed at 130mm x 130mm. This is the only print/frame size we offer for these images, due to their file resolution. Why can't I print my photos any bigger? When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it would look grainy and pixelated.If you want to go up a size, you'll need to upload a larger file. What paper will you print my photos on? We print your digital photos on professional quality, 250gsm satin photographic paper.

PRINTING YOUR DIGITAL FILES

What type of file can I upload for printing?

All digital photos and files must be uploaded as a jpeg. Any vector art (for example typographic prints that are non-resolution based) should also be uploaded as a jpeg file.

Can I frame a 'photo of a photo'

The print reproduction of a 'photo of a photo' will be inferior as there are so many variables - like how the original photo was taken, how it was originally printed, how the photo has aged over time etc. If your file meets our minimum reslution requiremenst, we will happily print and frame it for you, but keep in mind it will not look as sharp as the typical digital image.

How do I upload my photos?

If you want to frame a photo stored on your phone, the easiest way is to use our website on your mobile phone. Once you click 'Start Framing', you will be prompted to select a photo from your phone's photo album, or connect straight to your Instagram feed. If you want to frame a photo stored on your computer or camera, it is best to use our website from your computer so you can drag and drop your file with ease.

Can your print and frame my Instagram photos?

We sure can! Instagram frames are one of our most popular orders. After you click 'Start Framing' on our website, choose to upload a photo from Instagram and (after quickly logging into your accout), your Instagram feed will appear so you can select which photo you want to print and frame. Your Instagram photo will be printed at 130mm x 130mm. This is the only print/frame size we offer for these images, due to their file resolution.

Why can't I print my photos any bigger?

When you upload your file we automatically calculate the resolution and pixel dimensions to determine what size it can be printed. If you don't see the size you want, it means either the resolution or pixel dimensions (or both) of your file are not large enough to be printed at that size – if we did print it, it would look grainy and pixelated.If you want to go up a size, you'll need to upload a larger file.

What paper will you print my photos on?

We print your digital photos on professional quality, 250gsm satin photographic paper.

	FRAMES & MATERIALS
	Where are your frames made? All of our frames are handcrafted to order in our Melbourne studio. What are your frames made of? Our frames are made with a variety of quality timbers - some have a natural timber finish, whilst others have a smooth veneer like coating over the surface. What does my finished frame include? Your finished frame will include your photo printed onto professional grade photographic paper (if you choose to upload a photo), skilfully mounted onto a quality mat board (if you choose one) and custom framing into a frame profile of your choice. All finished frames are delivered to your door fixed with framers wire or a sawtooth hanger, so they are ready to hang. Will I be able to hang my frame? All of our frames arrive ready to hang, fitted with either hanging wire or a sawtooth hanger, depending on the size and style of frame. Will I be able to change the pictures in my frame? Each of our frames is handcrafted to order and professionally aligned inside and sealed with backing paper. This is to ensure the schmickest possible look for your photos and art - just like you'd expect from a traditional custom framing shop. We strongly advise against opening the frame and changing the artwork. Do you offer collages? We only offer single opening frames. But if you have a digital collage saved on your phone or computer from an Instagram app like Layout, you can upload this file for us to print and frame. What kind of mat board do you use? Mat board is the cardboard-like material, which sits between your frame and your photography/artwork. Our mat boards are pH neutral and have a white core. Which mat do you recommend for my art? We offer white, off-white and black mat boards as these look the best with most artworks. Which colour you choose depends on the colour of the artwork, your frame and the overall ‘look’ you are going for. If you’re unsure, get in touch with us and we’d be happy to offer some advice based on your artwork. What will be the dimensions of my mat board? We offer four mat boards, each of which you can preview with your photo when designing your frame : No mat board Slim – 50mm mat board border around your art/photo Wide – 100mm mat board border around your art/photo Float mount – Float mounted a white mat board with a 50mm border To avoid any awkward peekaboo gaps, the mat board will overlap your art by a maximum of 3mm on each side. If you have specific mat board dimensions in mind, please get in touch and we can provide a quote. How is my piece mounted? Mounting depends on the size and the condition of your artwork. When your artwork arrives, our framing team will carefully inspect it and decide which method is most appropriate: Hinge mounting – Small and medium-sized numbered prints and certificates will be hinge mounted on pH neutral foam board with framers tape. Float mounting – If you’ve ordered a float mount we will adhere your artwork to a pH neutral foam core back using framers tape. Our master framing team will select the method that will work best with the paper type and thickness of your artwork. Dry-mounting – Most large pieces and pieces that won't easily lay flat will be dry-mounted onto pH neutral foam board. Dry mounting is irreversible, but it is a safe and reliable way to ensure your piece does not appear rippled inside your frame over time. If you have specific requests regarding mounting, please contact us via [email protected] Do you offer float mounting? We sure do, and we think it looks amazing. SImply select the 'Float Mat' when designing your frame online. What is float mounting? Float mounting is a beautiful way to display your artwork, espeiclaly those with detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, your artwork will be attached on top of the mat itself, giving it the appearance of floating on top of the 50mm border. Do you use glass or acrylic on the front? We use high-quality acrylic plexiglass because it is lightweight and shatter-resistant for your walls. I can't see the frame I want, can you source me a speficic look? Our design team have handpicked a stylish collection of frames for the modern Australian home. If you have something specific in mind please get in touch with more details and we'd be happy to help you out: [email protected]

FRAMES & MATERIALS

Where are your frames made?

All of our frames are handcrafted to order in our Melbourne studio.

What are your frames made of?

Our frames are made with a variety of quality timbers - some have a natural timber finish, whilst others have a smooth veneer like coating over the surface.

What does my finished frame include?

Your finished frame will include your photo printed onto professional grade photographic paper (if you choose to upload a photo), skilfully mounted onto a quality mat board (if you choose one) and custom framing into a frame profile of your choice. All finished frames are delivered to your door fixed with framers wire or a sawtooth hanger, so they are ready to hang.

Will I be able to hang my frame?

All of our frames arrive ready to hang, fitted with either hanging wire or a sawtooth hanger, depending on the size and style of frame.

Will I be able to change the pictures in my frame?

Each of our frames is handcrafted to order and professionally aligned inside and sealed with backing paper. This is to ensure the schmickest possible look for your photos and art - just like you'd expect from a traditional custom framing shop. We strongly advise against opening the frame and changing the artwork.

Do you offer collages?

We only offer single opening frames. But if you have a digital collage saved on your phone or computer from an Instagram app like Layout, you can upload this file for us to print and frame.

What kind of mat board do you use?

Mat board is the cardboard-like material, which sits between your frame and your photography/artwork. Our mat boards are pH neutral and have a white core.

Which mat do you recommend for my art?

We offer white, off-white and black mat boards as these look the best with most artworks. Which colour you choose depends on the colour of the artwork, your frame and the overall ‘look’ you are going for. If you’re unsure, get in touch with us and we’d be happy to offer some advice based on your artwork.

What will be the dimensions of my mat board?

We offer four mat boards, each of which you can preview with your photo when designing your frame :

No mat board
Slim – 50mm mat board border around your art/photo
Wide – 100mm mat board border around your art/photo
Float mount – Float mounted a white mat board with a 50mm border

To avoid any awkward peekaboo gaps, the mat board will overlap your art by a maximum of 3mm on each side. If you have specific mat board dimensions in mind, please get in touch and we can provide a quote.

How is my piece mounted?

Mounting depends on the size and the condition of your artwork. When your artwork arrives, our framing team will carefully inspect it and decide which method is most appropriate:

Hinge mounting – Small and medium-sized numbered prints and certificates will be hinge mounted on pH neutral foam board with framers tape.

Float mounting – If you’ve ordered a float mount we will adhere your artwork to a pH neutral foam core back using framers tape. Our master framing team will select the method that will work best with the paper type and thickness of your artwork.

Dry-mounting – Most large pieces and pieces that won't easily lay flat will be dry-mounted onto pH neutral foam board. Dry mounting is irreversible, but it is a safe and reliable way to ensure your piece does not appear rippled inside your frame over time.

If you have specific requests regarding mounting, please contact us via [email protected]

Do you offer float mounting?

We sure do, and we think it looks amazing. SImply select the 'Float Mat' when designing your frame online.

- What is float mounting?
Float mounting is a beautiful way to display your artwork, espeiclaly those with detailed edges and artist signatures. To achieve this look, instead of layering a mat board with an opening over the top of your art, your artwork will be attached on top of the mat itself, giving it the appearance of floating on top of the 50mm border.

Do you use glass or acrylic on the front?

We use high-quality acrylic plexiglass because it is lightweight and shatter-resistant for your walls.

I can't see the frame I want, can you source me a speficic look?

Our design team have handpicked a stylish collection of frames for the modern Australian home. If you have something specific in mind please get in touch with more details and we'd be happy to help you out: [email protected]

	FRAME SIZES
	What size frames are available? The final size of your finished frame depends on a few things: The frame you choose, your mat board (if you choose one) and the size of your print. When you design your frame you'll be able to see the final dimensions before placing your order. Photo Print Sizes: We can print your uploaded photos in the following sizes, with your photo's size and resolution determining which print sizes are available to you: Instagram: 130 x 130mm X Small Rectangle (A5): 148 x 210mm X Small Square: 200 x 200mm Small Rectangle (A4): 210 x 297mm Small Square: 300 x 300mm Medium Rectangle (A3): 297 x 420mm Medium Square: 400 x 400mm Large Rectangle (A2): 420 x 594mm Large Square: 600 x 600cm X Large Rectangle (A1): 594 x 840mm X Large Square: 900 x 900mm. If you are mailing-in a pre-printed item for us to print, the dimensions of your artwork should be matched with one of these standard print sizes (if there is no exact match, choose the next size up). If you're unsure, just get in touch [email protected]

FRAME SIZES

	SHIPPING
	How long will my order take to arrive? For uploaded photos, printing and framing begins as soon as we receive your order. It will take us 2 business days to print and frame your piece, plus another 5-7 business days for delivery The full process takes 7-10 business days depending on your location. If you’re mailing in a pre-printed item, please allow 7 business days to receive our pre-paid packaging, 7 business days for your art to arrive back at our studio, 2-3 days for custom framing, and 7 business days for your finished frame to be delivered to your door. The full process takes around 21 business days, depending on your location. You'll receive tracking information via email once your order is complete and on it's way. Can I pay for express delivery? If you’re in a rush and need your frame a little faster, please get in touch via [email protected] How do I send you my physical artworks? For large prints, posters & artworks we recommend rolling your art, so we will send you a sturdy tube. For things that can’t be rolled like thick card or small items like photographs, we’ll send you a secure flat mail pack to use. Whichever packaging you’ll be using, we’ll include some step-by-step instructions on how to pack up your artwork nice and securely so it doesn’t get damaged on its journey to us. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way. Once you've mailed your artwork, please allow 2-5 business days for it to return to our studio. If you have an un-rollable artwork that is larger than A3 in size (297 x 420mm), please contact us at [email protected] for additional transport options. My item is already in a mail tube, can I just send my piece straight to you? You can however we will not be held liable for any loss or damage of items not sent in our packaging. Why do shipping prices differ? We ship Australia-wide for a flat rate of $9.95 for digital upload orders and $14.95 for mail-in orders. The reason we charge a little more for mail-in orders is to cover your art's two lots of shipping.

SHIPPING

How long will my order take to arrive?

For uploaded photos, printing and framing begins as soon as we receive your order. It will take us 2 business days to print and frame your piece, plus another 5-7 business days for delivery The full process takes 7-10 business days depending on your location.

If you’re mailing in a pre-printed item, please allow 7 business days to receive our pre-paid packaging, 7 business days for your art to arrive back at our studio, 2-3 days for custom framing, and 7 business days for your finished frame to be delivered to your door. The full process takes around 21 business days, depending on your location.

You'll receive tracking information via email once your order is complete and on it's way.

Can I pay for express delivery?

If you’re in a rush and need your frame a little faster, please get in touch via [email protected]

How do I send you my physical artworks?

For large prints, posters & artworks we recommend rolling your art, so we will send you a sturdy tube. For things that can’t be rolled like thick card or small items like photographs, we’ll send you a secure flat mail pack to use. Whichever packaging you’ll be using, we’ll include some step-by-step instructions on how to pack up your artwork nice and securely so it doesn’t get damaged on its journey to us. Inside you’ll find detailed instructions on how you should safely pack your artwork to ensure it gets back to us in tip-top condition. Once you’ve packed up your artwork, apply the free return-shipping label on the front so it is clearly visible for the world to see. Then simply pop into your local Australia Post store, take it to the counter to scanned, and it will be on its merry way. Once you've mailed your artwork, please allow 2-5 business days for it to return to our studio.

If you have an un-rollable artwork that is larger than A3 in size (297 x 420mm), please contact us at [email protected] for additional transport options.

My item is already in a mail tube, can I just send my piece straight to you?

You can however we will not be held liable for any loss or damage of items not sent in our packaging.

Why do shipping prices differ?

We ship Australia-wide for a flat rate of $9.95 for digital upload orders and $14.95 for mail-in orders. The reason we charge a little more for mail-in orders is to cover your art's two lots of shipping.

	REFUNDS & RETURNS
	What if I want to change my order? If you’ve already placed your order and want to make changes to it, you’ll need to get in touch with us ASAP via [email protected] If work hasn’t commenced, we will happily help you edit your order. Can I cancel my order? Due to the highly customised nature of our work, all orders are deemed final as soon as they are placed. What is your return policy? We will happily accept exchanges or provide a refund if your frame was made incorrectly or damaged upon arrival. If this has happened to you, we are super sorry! Please contact us immediately via [email protected] What if my frame arrives damaged? Please contact us immediately via [email protected] with your name, order number and some pictures of the damage so we can arrange a replacement for you.

REFUNDS & RETURNS

	ARTIST PROGRAM
	I’m an artist or art seller, can you be my framing partner? We work with a range of artists and photographers! Get in touch to hear more about our Artist Program via [email protected] I’m an interior designer, do you offer a trade discount? Shoot us an email at [email protected] and we’ll hook you up with the details.

ARTIST PROGRAM

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